We are committed to providing the best possible service and believe that handling complaints is an important part of our service. If you would like to make any comments about the service you received at the Embassy, please write to the following address:

Deputy Head of Mission
British Embassy Brussels
Rue d'Arlon/Aarlenstraat 85
1040 Brussels

If you would like to make a complaint, please include as much detail as possible. We will do our best to give you a full reply within 20 working days of receipt. If we cannot give you a full reply within this time we will tell you when we expect to do so.