Only in the event of an extreme emergency such as death, serious accident or arrest should you contact the consular duty officer.

There is a statutory attendance fee of £128.00 per hour if a consular officer has to provide a service out of office hours, such as issuing an emergency passport. This is not charged in the case of accident, serious illness, death or arrest but is charged for the majority of other consular help.

If your passport is lost or stolen you should first contact the Belgian police to obtain a report. You should then approach your airline, train or ferry company to see whether you would be allowed to travel with that.

The Consular Section is open for calls from 09h00 to 13h00 and from 14h00 to 17h00 Monday to Friday.

Please do not leave a message if your problem can wait until then.